Even with the monthly pest control prevention, bed bug infestations can happen in your apartment complex. How you manage the crisis with residents, media, and online can make the difference between getting a bad reputation and keeping a good one.
Bed Bugs Love to Travel
Residents moving in and out of apartments with beds, bedding, couches, and clothing make for the perfect bed bug taxi. If your complex has one apartment with bed bugs, it’s likely there are more.
Avoid dealing with angry tenants and lost revenue.
No one likes surprises. Not addressing bed bug issues will only serve to anger residents who find out from others in the complex, social media, or even worse, the local news. They’re more likely to cause another crisis for you – broken leases, demands for security deposits, and vacant apartments.
Let residents know there is a bed bug issue and that management is addressing the problem.
Provide a phone number, email address, and access to office staff to answer questions and schedule pest control for all apartments.
Bed bug infestations can spread quickly. Even if there are areas of the complex not experiencing an issue, it’s a good idea to address bed bug problems immediately.
If it’s on social media or online reviews, the media is likely to hear about it.
It might seem like a good time to hide but you can’t. A bed bug nightmare is a time for all-hands-on-deck to not only address resident concerns, but to manage online reviews, social media, and press inquiries about the bed bug infestation at your apartment complex. You’re not going to please everyone but you can be proactive in addressing concerns.
Bed bug infestations can spread quickly if left untreated and so can bad press about the management company. Avoid a PR nightmare by addressing resident concerns head on.
Don’t get bitten by a bed bug nightmare at your apartment complex when you schedule monthly pest control service and bed bug mitigation with Brothers Termite & Pest Elimination.